User blog comment:The S/Sadface/@comment-24204226-20131215072137

Don't feel bad about having to ban people. It's like when you have kids. You set up rules for them to follow. If they break the rules, then they need to be punished. If you didn't follow through on the consequences, then people would believe that they can do whatever they feel like doing and no one is going to stop them. Rules are in place for a reason. Otherwise, there would be complete chaos.